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Privacy Policy

Last updated: April 2026

1. Introduction

Heal At Home ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information you provide directly and information collected automatically:

  • Personal Information: Name, phone number, email address, address
  • Health Information: Medical history, allergies, current medications, symptoms, and health conditions
  • Payment Information: Payment method and transaction details (processed securely)
  • Usage Data: Browser type, IP address, pages visited, and access times

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our healthcare services
  • Process your bookings and payments
  • Send appointment confirmations and reminders
  • Store and manage your health records
  • Communicate with you about service updates
  • Comply with legal and regulatory obligations
  • Prevent fraud and enhance security

4. Data Protection & Security

We implement comprehensive security measures to protect your personal and health information:

  • Encrypted data transmission (SSL/TLS protocols)
  • Secure database storage with access controls
  • Regular security audits and updates
  • Staff training on data protection practices
  • Compliance with healthcare data protection regulations

5. Information Sharing

We may share your information with:

  • Healthcare Professionals: Necessary information for providing the booked service
  • Payment Processors: Payment information for transaction processing
  • Legal Authorities: When required by law or for public safety
  • Service Providers: Third-party vendors who assist us in operations

We do not sell or lease your personal information to third parties for marketing purposes.

6. Your Rights

You have the right to:

  • Access your personal and health information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of promotional communications
  • Withdraw consent for data processing

7. Cookies & Tracking

Our website uses cookies to enhance user experience and analyze usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Children's Privacy

Our services are not directed to individuals under 18 years old. If we learn that we have collected personal information from a child without parental consent, we will delete such information promptly.

9. Data Retention

We retain your personal and health information for as long as necessary to provide services and comply with legal obligations. Health records are retained according to medical standards and legal requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

11. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than your country of residence. By using our services, you consent to such transfer.

12. Policy Changes

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. Your continued use of our services signifies acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, please contact us:

14. Data Protection Officer

For data protection inquiries, you can reach our Data Protection Officer at healathome.ixg@gmail.com. We aim to respond to all privacy-related requests within 30 days.